From Outlook Desktop

After IT has added the permissions for you to access the particular Shared Mailbox,
it should automatically be shown at the folder pane when you open your Outlook Desktop as shown in the picture below.


If you are still unable to see the shared mailbox, kindly wait up to 10mins, restart your PC and open Outlook again.


If it still doesn't work, follow the steps below to add it in manually;

  1. Open Outlook.
  2. Click File tab from the ribbon.
  3. Click Account Settings, and select Account Settings again from the menu.
  4. Under the email tab, double-click your email, or you can also select your email and click Change.
  5. Click More Settings.
  6. Select Advanced tab, and click Add...
  7. Type in the shared email and click OK and OK again.
  8. Click Next, and Done.